Continuous Improvement Manager (1081)

GTS is  committed to transforming travel across London with a focus on community, innovation, and inclusion. With a strong emphasis on safety and service excellence, GTS plays a vital role in connecting people and places across the capital. 

As Continuous Improvement Manager for GTS, you will lead structured initiatives to enhance train performance, reliability, and service delivery across one of the UK's most complex and high-profile rail operations. You will apply analytical and process improvement skills to drive measurable change, working collaboratively across operational and strategic teams. 

What You Will Do:  

As a Continuous Improvement Manager, you will play a pivotal role in enhancing train performance, reliability, and service delivery across a complex and high-profile UK rail operation. The role demands strong analytical skills, a deep understanding of Lean methodologies, and the ability to lead cross-functional initiatives that deliver measurable improvements. You'll work collaboratively with internal teams and external stakeholders to identify inefficiencies, implement sustainable solutions, and embed improvements into daily operations.  

• Lead and manage structured initiatives to improve train performance, reliability, and service delivery. 

• Use Lean methodologies to analyze processes, identify inefficiencies, and implement sustainable solutions. 

• Collaborate with internal and external stakeholders to meet performance targets. 

• Facilitate workshops and improvement events (e.g., Root Cause Analysis, Value Mapping) to promote problem-solving and innovation. 

• Develop and execute performance improvement plans aligned with business goals and operational strategies. 

• Track, measure, and report outcomes of improvement initiatives, ensuring benefits are embedded into standard procedures. 

• Identify and escalate risks or barriers to progress, and proactively resolve issues to maintain momentum. 

• Collect, analyze, and interpret operational and performance data to uncover trends, root causes, and areas for improvement. 

What We Are Looking For:  

We're seeking a someone with a passion for operational excellence and a track record of driving meaningful change. You'll bring:  

• Broad understanding of performance improvement and project management methodologies.  

• Experience in rail or transport operations, ideally within a performance or service delivery context.  

• Lean Six Sigma Green Belt certification or higher (desirable).  

• Advanced knowledge and practical application of continuous improvement tools and methodologies.  

• Proven track record of delivering measurable improvements in complex operational environments.  

• Strong stakeholder management and influencing skills across multiple levels and functions.  

• Effective leadership with excellent interpersonal and communication skills.  

• Strong analytical skills with the ability to interpret and act on performance data.  

• Ability to lead change and inspire teams.  

• Strategic mindset with the ability to align initiatives with broader business goals. 

• Clear, confident, and effective communicator.  

• Skilled in building strong collaborative relationships across teams and stakeholders. 

• Takes initiative and ownership to drive results and ensure accountability. 

Benefits and Rewards

Travel Benefits (discretionary):

• Free zones 1-6 Oyster travel card, for you and another person who lives at the same address
• 75% discount on all UK rail travel, and some international services

Pension: You will be automatically enrolled into our excellent pension scheme. After two years, you will have the option of joining our defined benefits scheme

Star Hub: A dedicated online benefits platform for retail and entertainment discounts

About Us

GTS values its workforce, offers career progression and provides a platform to grow and develop.

We aspire to set a new transport standard for the UK, moving people and connecting communities better than anyone else. We are making long-term improvements to our network and creating a better service for our customers. We are a trusted operator with proven experience and have a mission to enable our employees to reach their full potential.

We welcome applications from a diverse range of candidates regardless of background, disability or gender and are committed to creating a workforce as diverse as the communities we serve.