Travel Safe Officer (1153)

Join GTS , a leading partnership of Go-Ahead Group, Tokyo Metro, and Sumitomo Corporation, delivering exceptional rail services across London. We're looking for a Travel Safe Officer who is passionate about customer service, public safety, and fare compliance.

*Note this role is for the central operating section of the Elizabeth line

Your role:

• Provide a visible and approachable presence on trains and stations

• Support revenue protection and issue penalty fares

• Respond confidently to incidents and ensure a safe, welcoming environment

• Participate in joint operations and service disruption support

• Report suspected fare evasion cases for potential prosecution" 

What you will bring:

• Excellent communication and customer care skills
• Calm under pressure with good judgement
• Confident handling confrontational situations
• A commitment to safety, inclusion, and teamwork

Be part of a growing, diverse team making a real difference in London's rail network.

Benefits and Rewards

Travel Benefits (discretionary):

• Free zones 1-6 Oyster travel card, for you and another person who lives at the same address
• 75% discount on all UK rail travel, and some international services

Pension: You will be automatically enrolled into our excellent pension scheme. After two years, you will have the option of joining our defined benefits scheme

Star Hub: A dedicated online benefits platform for retail and entertainment discounts

About Us

GTS values its workforce, offers career progression and provides a platform to grow and develop.

We aspire to set a new transport standard for the UK, moving people and connecting communities better than anyone else. We are making long-term improvements to our network and creating a better service for our customers. We are a trusted operator with proven experience and have a mission to enable our employees to reach their full potential.

We welcome applications from a diverse range of candidates regardless of background, disability or gender and are committed to creating a workforce as diverse as the communities we serve.